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General order conditions

General order conditions


1. Scope and effect of conditions

1.1. The conditions apply to all legal relations arising between persons and the owner of the trading environment (hereinafter referred to as the “ online store”) when purchasing goods through the online store.

1.2. In addition to the current terms and conditions, legal relations arising from the purchase of goods through the online store are governed by the laws of the Republic of Estonia.

1.3. Based on the interests of a better and safer development of the online store has the right to change and supplement these conditions and the price list. Customers are notified about changes or additions to the conditions and price list via the website Changes and additions to the conditions and the price list come into force from the moment the corresponding change or addition is published on the website If you place an order before the amended terms and conditions come into effect, the legal relationship between you and shall be governed by the terms and conditions in force at the time you placed the order, unless otherwise provided by law or these terms and conditions.

2. Prices

2.1. Prices in are valid if the invoice is paid on time in accordance with paragraph 4.

2.2. All prices shown in the online store are in euros (EUR) and include 20% VAT.

3. Making a purchase

3.1. After selecting a product in the online store, the Customer adds the product to the Shopping Cart by clicking on the “Add to Cart” button.

3.2. To place an order, the Client must go to the Shopping Cart page: in the menu in the shopping cart selection, click on the “Proceed to payment” button, then the Client will be redirected to the ordering site.

3.3. After entering and verifying the correctness of the required data, the Client confirms the order by pressing the “Confirm and pay” button. After this action, the order is confirmed and transferred to the seller.

3.4. The Client immediately pays for the Goods using the bank link of the Internet Bank, and also confirms the payment to the Seller by clicking on the “Return to the Seller” button.

3.5. When placing an order, the Client undertakes to provide the correct data necessary for the execution of the order.

3.6. When fulfilling an order, the Seller is not responsible for the impossibility of fulfilling the order due to incorrect data provided by the Buyer or any consequences of such provision.

3.7. The Seller has the right to refuse to fulfill the order if there is a suspicion of the authenticity of the data provided to the Seller or in case of behavior that does not correspond to good traditions.

4. Payment methods

4.1. You can securely pay for your order using Estonian bank links (Swedbank, SEB, Nordea, Danske, LHV, Krediidipank, Coop and others), as well as by credit card (Visa, MasterCard, Maestro).

4.2. The payment is made outside the Online Store in the secure payment environment of Maksekeskus AS.

4.3. The Seller does not have access to the Customer's banking data, as well as credit card data.

5. Delivery and transfer of the Order

5.1 Our delivery services cover the territory of Narva, Pärnu, Tartu and Tallinn (kas Tallinnas siis ei ole??) city and the region around them. For more information about delivery range and condition see

5.2. Orders are delivered by the Sushi King courier according to the placed order. 

5.2.1 The goods are delivered according to the delivery price list.

- The courier will deliver the goods to the address specified by the buyer when placing the order. A later change of destination is only possible by agreement.

5.3. When placing an order, make sure that the contact information provided is correct in order to avoid delays and misunderstandings during the delivery of the order. and the courier are not responsible for delays and misunderstandings during the delivery of goods if the delay or misunderstanding is due to inaccuracy or incorrectness of the data the buyer specified when placing the order.

5.4. The courier hands over the order to the buyer with an invoice. Buyer needs to report any problems with the order immediately to the seller. Contact information for that can be found at The right to file claims does not apply to damage that occurred after the goods were handed over to the buyer.

5.5. If the Order has not arrived to the Buyer in good condition and/or in a closed package, the Client is obliged to notify the restaurant about this by sending an email of the appropriate content along with a photo Sushi King email. Contacts for that can be found at

6. Cancellation of the order and return of goods

6.1. The purchased order is non-refundable if the ordered food is prepared according to the personal needs of the customer, or according to the conditions provided by the customer.

6.2. If the condition of the returned order (and the packaging of the order and the package) has deteriorated and the deterioration is caused by (i) circumstances that are not caused in any way by the seller, the seller has the right to recalculate the decrease in the value of the goods from the amount the buyer paid for the goods and the amount returned to the buyer. To perform the recalculation, will send the buyer an application for recalculation to the e-mail address that the buyer specified/used when placing the order.

6.3 The confirmation and time for the perpetration of the order will be sent to the email address presented by the buyer. 

6.4. If the order is canceled due to an inopportune time, the seller will contact the buyer to find a compromise. However, if the time is not suitable for the client, the order amount (money) will be returned to the client's current account (the same account where the payment was received) within 3 business days.

6.5 will have the right to reject any placed order 24h before the time that the order needs to be ready. 

7. Liability and force majeure circumstances

7.1. is liable to the customer, and the customer is liable to for the damage caused to the other party by violation of these terms and conditions, in the cases and in the amount established in the current legal acts Republic of Estonia.

7.2. is not responsible for any damage caused or delay in delivery of the order if the damage or delay in delivery of the order is due to a circumstance that could not provide the impact of or occurrence of which did not foresee or could not foresee (force majeure circumstances).

8. Data protection and processing principles

8.1. All personal data of the client, which became known during the visit to the online store and making purchases in it, are treated as confidential information. An encrypted data transmission channel with banks ensures the security of the buyer's personal data and bank details. does not have access to them.

8.1.1 online store uses the personal data entered by the buyer (including name, phone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer.

8.2. The Seller ensures the protection and use of the Buyer's data, incl. personal data, in the manner prescribed by the terms of the privacy policy. The buyer confirms that he/she has read and agreed to the terms of the privacy policy. Based on the current legal acts and the content of the terms of the privacy policy, the Seller, without the consent of the Buyer, has the right to process data (including personal data) to the extent necessary to use the Online Store. Among other things, based on the foregoing, the Seller, without a separately expressed consent, has the right to: send notices to the Buyer related to the use of the services of the online store, incl. notices that are sent to the user of the online store in the interests of security; store, for the better service of the Buyers and confirmation of transactions, the order data of the logged-in Buyer, incl. within a reasonable time about those orders, the completion of which the Buyer did not complete during the session.

8.3. If the Buyer, when concluding the Client Agreement or otherwise by an action confirming the Buyer's will (for example, in self-service), has given his consent to the marketing use of data, the Seller uses these data on the terms and for the purposes fixed in the privacy policy, including for sending To the purchaser of personal direct marketing offers for goods and services, campaign offers and preferential offers by electronic means of communication (for example, by e-mail or SMS).

8.4. At any time, the Buyer has the right to withdraw his/her consent to the marketing use of data by sending an e-mail to the seller of the corresponding content or refusal to receive further direct mail, campaign, discount or marketing offers by following the instructions contained in the direct mail offer sent to his address. e-mail.

8.5. In matters not covered separately in these terms and conditions, the parties are guided by the legal acts in force in the Republic of Estonia.

8.6. Disputes arising between the Buyer and in connection with the purchase of goods through the online store are resolved through negotiations. If it is impossible to reach an agreement, the Buyer has the right to apply to the Consumer Protection Board or court to protect your rights. When resolving disputes, they are guided by the legal acts in force in the Republic of Estonia.

9. Disclaimer

9.1. Product illustrations are illustrative.

9.2. reserves the right to make changes in food prices and availability, as well as in exceptional cases to refuse to sell dishes.

9.3. Product information is checked and updated regularly. The data may have been updated since your last visit.


NB! The amount of sushi corresponds to the photo, unless a different amount is indicated in the product description.

Happy shopping and bon appetit!